How quickly you can create a seamless user experience and ensure the successful integration of the product into the user’s workflow is a critical factor in your product’s success and may even be the foundation of your competitive edge if done right. Given that, a 100-day-long onboarding process and the cost of maintaining dedicated customer onboarding teams is a challenge worth...
Data analysis is the process of examining large datasets to uncover trends, patterns, and relationships. It helps businesses and product teams understand customer and user behavior, identify needs, and make data-driven decisions. Teams can tailor their products and services by analyzing customer data, informing marketing strategies, and enhancing customer satisfaction. Data analysis is crucial...
As your product analytics practices mature, you will be able to identify and refine your focus areas and metrics. However, you might want to use established frameworks to kickstart your journey. A product metrics framework is a structured approach that allows product managers to identify and measure the key metrics. These frameworks provide a systematic way to assess and monitor the performance...
Imagine you can pitch your product to only one customer. The survival of your product and company depends on whether or not you can realize the optimal value for and from this customer. Who would be that customer for you? The hypothetical description of this one customer is your Ideal Customer Profile (ICP). An ICP represents the type of customer that is likely to benefit the most from your...
The video below is an excellent demonstration of what Design Thinking can achieve. Samsung made these guides as a response to their findings that one of the key reasons why older adults find it difficult to start using smartphones is that the manuals are too technical and difficult to read & understand. As part of their special projects initiatives, they created these interactive and hands-on...
Brian Chesky recently talked about how AirBnB is transforming the traditional product management role into more of a product marketing function. Apple, too, has significantly adopted such a marketing-focused-product-management approach, although they also have the “classic” product management role. Predictability, AirBnB’s approach has sparked considerable debate and a new...
In 2020, Brian Halligan, the co-founder of Hubspot and a senior lecturer at MIT, wrote an article in MIT Sloan Management Review describing the impact of experience design on the success of products. To design such disruptive experiences, product managers must adopt a systematic and evidence-based approach to complement great ideas and creative intuitions through the culture of experimentation...
A product manager’s job is to maximize the value of the work done. This value should be measured regarding the benefits to the business and customers. Prioritizing the work to be done allows the PM to do just that. While many product prioritization frameworks are available, we will see a few major ones. Value vs. Effort Product prioritization is a crucial process. It helps product teams...
A successful product definition and development efforts require much more than just the user’s needs. A product Requirements Document (PRD) is a document that provides a comprehensive road map and guidelines representing all the dimensions of developing a successful product. This article will explore what a PRD is and how to write one. We’ll also look at the components that should be...
Empathy has been an enabler for outstanding innovations, whether the typewriter or the telephone. It inspires us to act and provides an implicit understanding of the desired outcome to make a meaningful impact. It is therefore considered the most critical quality that product managers and leaders should have to develop innovative, valuable products and solutions to increasingly complex problems...